Privacy Policy
Last updated: 9 January 2024
Thank you for visiting http://www.natashamiliotis.com/ (the "Website"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your information.
By using our Website, you consent to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect:
Personal Information: When you interact with our Website, we may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a purchase.
Non-Personal Information: We may collect non-personal information such as browser type, IP address, referring website, and pages visited to enhance your experience on our Website.
How We Use Your Information:
To Provide Services: We may use your information to process transactions, fulfill orders, provide customer support, and communicate with you regarding your account or inquiries.
Marketing Purposes: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.
Improvement of Services: We may use information to analyze trends, administer the Website, improve our products/services, and personalize your experience.
Information Sharing and Disclosure:
We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers who assist us in operating our Website or conducting our business, provided they agree to keep this information confidential.
Data Security:
We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Cookies:
Our Website may use cookies to enhance your browsing experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
Third-Party Links:
Our Website may contain links to third-party websites. Please note that we have no control over these websites' content or privacy practices and are not responsible for the protection and privacy of any information you provide while visiting such sites.
Your Rights:
You have the right to access, correct, update, or delete your personal information at any time. You can do so by contacting us using the information provided below.
Changes to Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated Privacy Policy will be effective upon posting.
Contact Us:
If you have any questions or concerns regarding this Privacy Policy, please contact us at natashamiliotis@bigpond.com
Shipping & Returns
Shipping is free up to the postage value of $80 AUD:
Processing Time: For original artworks we will process and prepare your art piece for shipping within 2-4 business days from the date of purchase. For prints your order will be printed by our Fine Art Printer within 2 weeks of purchase.
Packaging: To ensure safe delivery, all artwork is carefully packaged and protected against damage during transit.
Shipping Methods: We utilise leading parcel and freight carriers to deliver your artwork safely and securely to you.
Shipping Costs: Shipping costs are free up to the postage value of $80 AUD. If shipping costs are more than $80 we will email you an invoice for the remaining amount.
International Shipping: For international orders, please note that additional customs duties or taxes may apply upon arrival in your country. Customers are responsible for any such charges.
Tracking Information: Once your order is shipped, you will receive a confirmation email containing tracking details, allowing you to monitor the progress of your delivery.
Returns & Refunds Policy:
Eligibility: We want you to be completely satisfied with your artwork. If for any reason you are not, you may return it within 30 days of receiving the piece.
Condition: The artwork must be returned in its original condition and packaging. Please ensure that it is securely packed to prevent any damage during return transit.
Return Process: To initiate a return, please contact us to receive a return authorization and shipping instructions.
Refund: Upon receiving the returned artwork in satisfactory condition, we will issue a refund for the purchase price, excluding any shipping fees, within 5-7 business days.
Damaged Items: In the rare event that your artwork arrives damaged, please contact us immediately with photos of the damage. We will either issue a full refund or send a replacement, depending on your preference and the availability of the artwork.
Custom Artwork: Please note that custom-made or personalized artwork may have different return policies. Contact us for specific details regarding returns for custom pieces.